Customers are eligible for a return if they received the wrong product skew or quantity. I-MED Animal Health must be notified within 7 days of receiving the shipment.
All returns must have a valid Return Goods Authorisation (RGA) number from customer service before being sent back to I-MED Animal Health.
To obtain an RGA number please email firstname.lastname@example.org to provide customer service with:
a. Customer name,
b. Customer number,
c. Product name,
d. Lot number, and
e. Expiration date.